Warranty, Sales, Shipping and Return Policy
For Chelsea Clocks
All Chelsea clocks and barometers are guaranteed for two years except Millennium, Ship's Bell, Centennial and Boston clocks which are guaranteed for five years. Specific warranty information and exceptions are described with the instruction manuals packed with each clock. In order for the warranty to be valid, the clock must be unpacked, set-up or hung and operated properly, according to those very detailed instructions.
We accept all major credit cards. You can e-mail your credit card information to us or you can fax it to us at 781-593-1113. You must provide the following information:
FULL NAME: (as it appears on the credit card)
BILLING ADDRESS: Street, City, State and Zip Code
SHIPPING ADDRESS: (if this is different than billing address, please send check or money order see below for checks)
ANY ADDITIONAL SHIPPING INSTRUCTIONS: (such as gift card needed, wedding, anniversary, etc.)
CLOCK STOCK NO. AND NAME:
CLOCK PRICE: (Massachusetts residents add 5% sales tax)
CREDIT CARD NUMBER:
CREDIT CARD EXPIRATION DATE:
IF YOU WISH TO PAY BY CHECK
We will deposit your check upon receipt and wait 10 days for it to clear before shipping. Please PROVIDE SAME INFORMATION REQUIRED BY CREDIT CARD CUSTOMERS, see above. Mail to:
Phillips' Clock Shop
330 Essex Street
Swampcott, MA 01907
U.S. MAIL OR UPS DELIVERIES
Item will be shipped at least expensive shipping rate possible and you will be notified by email of the cost prior to shipping. Clocks will be delivered in the original factory carton. Shipping time is 1 to 3 weeks if the clock is in stock. You will be notified if shipment will be delayed by email, fax, or US Mail. We will do everything possible to get your order to you as quickly as possible.
DAMAGE IN SHIPPING
Please read the following carefully. Failure to follow these guidelines could result in your loss, regardless of claim.
UPS Deliveries or U.S. Mail:
If your clock is damaged in shipment, you must notify us within 24 hours. Since all clocks are shipped insured, you must save all packing materials for an inspection by the shipping company.
Call 1-781-593-1333, or you can fax us at 1-781-593-1113,
or email us at firstname.lastname@example.org
and describe the nature of the damage along with the clock style, name, stock number, manufacturer's name, your order number, name, address and phone number that we can reach you.
There will be no returns on Chelsea clocks; these are special order clocks.
IF YOU HAVE ANY QUESTIONS REGARDING OUR SALES AND RETURN POLICY. PLEASE E-MAIL THEM TO email@example.com
By using this website, phillipsclockshop.com, you agree to be bound by the terms outlined above, regarding shipping and return.
Back to Chelsea online catalog page
Back to Clelsea information page
Back to home page